Terms & conditions and privacy policy

Effective Date: August 9, 2026

Welcome to Greydot. These Terms & Conditions and Privacy Policy govern your access to and use of the Greydot website, services, communication channels, and professional engagements. Greydot is a premium Brand Studio based in Wakad, Pune, Maharashtra, offering integrated brand solutions including Brand Strategy, Digital Technology, Content Production, Content Writing, and Design Services. By accessing our website, submitting an enquiry, or engaging Greydot for professional services, you acknowledge that you have read, understood, and agreed to these terms.

PART A — TERMS & CONDITIONS

1. Introduction & Scope

Greydot provides strategic creative and digital solutions designed to help businesses build stronger brands and digital experiences. Our services include, but are not limited to:

Brand Strategy Services

• Brand Discovery & Workshops
• Brand Positioning & Competitor Analysis
• Customer Persona & Messaging
• Brand Voice & Communication Strategy

Digital Technology Services

• Website Strategy, UI/UX Design & Dev
• Custom E-commerce & Web Applications
• Performance & Speed Optimization
• Technical SEO Structure

Content Production Services

• Brand Films & Corporate Videos
• Product & Commercial Photography
• Reels, Social Motion & Animation

Content Writing & Design Services

• Website & Conversion Copywriting
• SEO Articles, Blogs & Thought Leadership
• Logo, Visual Identity & Presentation Design
• Marketing Collateral & Social Media Design

2. Website Access & Acceptable Use

The Greydot website is created to provide information about our services, expertise, capabilities, and approach. Users agree to use this website only for lawful purposes. You must not attempt unauthorized access to website systems, introduce viruses, malware, or harmful code, copy website content without permission, misuse brand assets or intellectual property, use website information for fraudulent activities, or impersonate Greydot or represent false associations. Greydot reserves the right to restrict access where misuse is identified.

3. Intellectual Property Rights

All intellectual property displayed on the Greydot website belongs to Greydot or respective licensed owners. This includes the brand name, logo, website design, text content, graphics, images, videos, illustrations, creative concepts, frameworks, methodologies, design systems, and proprietary processes. No content may be copied, modified, reproduced, distributed, published, or commercially used without written permission.

4. Service Engagement & Agreements

Every client engagement is governed by mutually agreed documentation, including proposals, quotations, statements of work, service agreements, contracts, purchase orders, or project briefs. These documents define deliverables, timelines, fees, payment schedules, revision limits, ownership rights, usage permissions, and responsibilities. In case of conflict, the signed agreement between Greydot and the client shall take precedence.

5. Project Discovery & Requirement Gathering

Before project commencement, Greydot may conduct discovery discussions to understand business objectives, target audience, industry landscape, existing challenges, brand expectations, technical requirements, and communication goals. The information collected during discovery helps develop an effective strategy and execution plan.

6. Client Responsibilities

Clients agree to provide accurate, complete, and timely information required for project execution. Client responsibilities include providing accurate business information, sharing required brand assets, providing timely approvals, reviewing deliverables, providing constructive feedback, and ensuring legal ownership of materials provided. Greydot shall not be responsible for delays caused by incomplete information, delayed responses, or unavailable approvals.

7. Project Scope Management

Greydot executes projects according to the approved scope. Any request outside the original scope may be treated as an additional requirement (such as additional pages, design concepts, content requirements, revisions, or production assets) and may require revised timelines, additional fees, or updated agreements.

8. Fees, Payments & Commercial Terms

Project fees are determined based on complexity, scope, resources, timeline, expertise, and deliverables. Payment schedules are communicated before project initiation. Unless otherwise agreed, advance payment is required before commencement, milestone payments must be completed as agreed, and final files or ownership transfer depends on complete payment. Delayed payments may impact delivery schedules.

9. Refund & Cancellation Policy

Due to the customized nature of creative, digital, and consulting services, advance payments may be non-refundable once work has commenced. Costs incurred before cancellation remain payable, and completed milestones remain chargeable. Refund considerations will depend on project status and agreement terms. Cancellation requests must be communicated formally.

10. Creative Process & Revisions

Creative development involves collaboration and refinement. The revision process may include concept reviews, design feedback, content refinement, and technical adjustments. Revision limits will be defined in the project agreement. Major strategic changes after approval may be considered a new scope of work.

11. Content & Creative Ownership

Ownership rights for final deliverables are transferred according to the agreed terms after complete payment. Unless specifically transferred, Greydot retains ownership of internal processes, working files, creative methodologies, unused concepts, templates, frameworks, and proprietary tools. Editable source files may be provided only when included in the agreed scope.

12. Website & Digital Technology Services

For digital projects, Greydot is responsible for delivering agreed solutions according to project specifications. However, Greydot is not responsible for third-party hosting failures, domain-related issues, platform policy changes, external software limitations, security issues caused by third-party systems, or user-generated content problems. Clients are responsible for maintaining valid licenses, subscriptions, and accounts where applicable.

13. Content Production Terms

For photography, videography, and production projects, project execution depends on location availability, weather conditions, talent availability, and permissions. Production schedules are subject to adjustment, and additional production requirements may involve additional costs. Final creative output may vary due to practical production conditions.

14. Design Services Terms

Design deliverables are created based on approved creative direction. Clients are responsible for providing accurate information, ensuring trademarks and legal permissions, and reviewing final designs. Greydot is not responsible for legal disputes arising from client-provided materials.

15. Confidentiality

Both parties agree to maintain confidentiality regarding sensitive information, including business strategies, financial information, customer data, product information, unreleased concepts, and internal documents. Confidential information will only be used for legitimate project purposes.

16. Portfolio & Marketing Rights

Unless restricted through a written confidentiality agreement, Greydot may showcase completed work through website portfolios, case studies, presentations, awards submissions, and marketing materials. Confidential projects will only be displayed with appropriate approval.

17. Third-Party Tools & Services

Projects may involve third-party services including hosting providers, software platforms, plugins, stock libraries, fonts, analytics tools, and technology platforms. Greydot does not control third-party services and is not responsible for external changes or interruptions.

18. Limitation of Liability

Greydot provides professional services with reasonable care and expertise. However, Greydot shall not be responsible for indirect damages, loss of business opportunities, loss of revenue, market performance, customer behaviour, or external service failures. Business outcomes depend on several external factors beyond creative execution.

19. Force Majeure

Greydot shall not be responsible for delays caused by circumstances beyond reasonable control, including natural disasters, government restrictions, internet failures, technical disruptions, emergencies, and third-party failures.

20. Governing Law

These terms shall be governed by the laws applicable in India. Any disputes shall be subject to applicable jurisdiction as agreed between Greydot and the client.

PART B — PRIVACY POLICY

21. Privacy Commitment

Greydot respects your privacy and is committed to protecting personal information shared with us. This Privacy Policy explains how we collect, use, store, and protect information.

22. Information We Collect

We may collect information provided directly by users or automatically through website analytics:

Information Provided by Users

Name, email address, phone number, company name, designation, business details, project requirements, and communication history.

Automatically Collected Information

IP address, browser type, device details, website interaction data, pages visited, and traffic usage patterns.

23. Purpose of Data Collection

Information may be used for responding to enquiries, preparing proposals, delivering services, managing client relationships, improving website experience, communicating updates, maintaining records, and understanding user preferences.

24. Cookies & Analytics

Greydot may use cookies and analytics tools to improve website performance. Cookies help us understand website traffic, visitor behaviour, user preferences, and performance improvements. Users may control cookie settings through browser preferences.

25. Data Sharing

Greydot does not sell, rent, or trade personal information. Information may only be shared when required for service delivery, trusted operational support, legal compliance, or protection of rights.

26. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no digital platform can guarantee absolute security.

27. Data Retention

Information may be retained for business communication, service delivery, legal requirements, record keeping, and resolving disputes. Data is removed when no longer required.

28. User Rights

Users may request access to personal information, correction of inaccurate information, withdrawal of consent where applicable, or deletion requests where legally permitted.

29. Third-Party Websites

Our website may contain links to external websites. Greydot is not responsible for external content, privacy practices, or security policies. Users should review third-party policies separately.

30. Policy Updates

Greydot may update these terms periodically due to business changes, technology improvements, or legal requirements. Updated versions will be published with revised dates.

31. Contact Information

For questions regarding these Terms & Conditions or Privacy Policy:

Greydot – A Brand Studio
502, Neelambari, Chaudhari Park, Wakad, Pune – 411 057
Email: connect@greydot.co.in | Phone: +91 8530 100 606

By accessing the Greydot website or engaging our services, you acknowledge that you have read, understood, and accepted these Terms & Conditions and Privacy Policy.

Building Brands Through Strategy, Creativity & Technology.